At Eco Spark Cleaning Services, we strive to provide exceptional service to our clients. If for any reason you are not satisfied with our services, we offer the following refund policy:
Service Satisfaction Guarantee
We are committed to ensuring your satisfaction with our cleaning services. If you are not completely satisfied with the quality of our work, please contact us within 24 hours of the service completion, and we will make every effort to address and resolve your concerns promptly. If you are still dissatisfied after our efforts to rectify the issue, we will offer you a partial or full refund, as determined on a case-by-case basis.
Cancellation Policy
If you need to cancel a scheduled cleaning service, please notify us at least 48 hours in advance to avoid any cancellation fees. Cancellations made less than 48 hours before the scheduled service may be subject to a cancellation fee, which will be deducted from any refund issued.
Refund Process
To request a refund, please contact us atecosparkcleanservice@gmail.com with your name, contact information, service details, and the reason for your refund request. We will review your request and respond to you as soon as possible. Refunds will be issued to the original form of payment within a reasonable timeframe.
No-Show Policy
If our cleaning crew arrives at your location for a scheduled service appointment and is unable to access the premises or provide the service due to reasons beyond our control (e.g., locked doors, and security restrictions), you may be charged a no-show fee. However, if the no-show is due to our error or oversight, we will not charge any fees, and you may be eligible for a refund.
Exceptions
Please note that certain circumstances, such as acts of nature, emergencies, or unforeseen circumstances, may prevent us from providing the scheduled service as planned. In such cases, we will work with you to reschedule the service or issue a refund, as appropriate.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at ecosparkcleanservice@gmail.com. We are here to assist you and ensure your satisfaction with our services.